ITILv4 Foundation

The ITIL® 4 Foundation course provides a comprehensive introduction to the ITIL framework, the globally recognized standard for IT Service Management (ITSM). This course equips participants with an understanding of modern IT service management principles, practices, and the role of ITIL in enabling digital transformation and business success.

Through engaging lessons and practical examples, learners will explore key ITIL concepts, including the Service Value System (SVS), the four dimensions of service management, and ITIL management practices. This foundational knowledge prepares individuals to enhance service delivery, optimize IT operations, and align IT services with organizational goals.

• Gain foundational knowledge of ITIL concepts and terminology
• Understand the value of aligning IT services with business objectives
• Prepare for the ITIL 4 Foundation certification, an industry-recognized credential

Learning Objectives: ITIL® 4 Foundation

By the end of the ITIL® 4 Foundation course, participants will be able to:

Understand Key ITIL Concepts
– Define the key terms, concepts, and principles of ITIL and IT Service Management (ITSM).
– Recognize the importance of ITIL in enhancing service delivery and driving business success.

Comprehend the ITIL Service Value System (SVS)
– Explain the components and structure of the ITIL Service Value System (SVS).
– Understand how the SVS helps to create value for customers and stakeholders.

Understand the Four Dimensions of Service Management
– Identify and describe the four dimensions of service management: organizations and people, information and technology, partners and suppliers, and value streams and processes.

Apply the ITIL Guiding Principles
– Explain the seven ITIL guiding principles and how they provide direction for decision-making and actions in service management.

Identify ITIL Management Practices
– Understand and describe key ITIL practices, including service management practices like incident management, change control, and service desk.
– Demonstrate an understanding of how these practices support the creation, delivery, and management of IT services.

Align IT Services with Business Objectives
– Recognize the importance of aligning IT services with organizational goals and customer needs.
– Demonstrate the value of integrating ITIL practices into an organization’s overall strategy.

Prepare for the ITIL 4 Foundation Exam
– Understand the structure of the ITIL 4 Foundation certification exam and be well-prepared to successfully pass the exam.

• IT professionals seeking to enhance service delivery and operations
• Managers responsible for IT service quality
• Individuals preparing for the ITIL 4 Foundation certification exam

Key Concepts of Service Management (12%)

The ITIL Service Value System (SVS) (24%)

The Four Dimensions of Service Management (20%)

ITIL Guiding Principles (20%)

ITIL Practices (14%)

Continual Improvement (10%)