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For many years technology thrived in a silo, according to Ben Gaucherin, who heads up IT for Harvard University, and also teaches courses in computer science at Harvard Extension School. But over the past two decades, something fundamental has changed. And to foster ongoing career development, technologists should too.

“Technology without the larger context of the business and the environment in which it will be implemented is useless,” he says. When you pair interdisciplinary knowledge with strong writing and communication skills, Gaucherin says, you can build partnerships with business stakeholders, helping them make well-informed decisions.

“The people who will thrive are the strong technologists who are capable of translating their expertise into terms that nontechnical people can understand,” he says. “We see this need across a broad spectrum of sectors.”

You can read the full article on the Harvard Extension website

Some of the most sought-after business skills include:

  • Communication
  • Problem solving
  • Creativity
  • Adaptability
  • Work ethic

Leadership & Management of ICT Teams

Companies want employees who can supervise and direct other workers. They want employees who can cultivate relationships up, down, and across the organizational chain; assess, motivate, encourage, and discipline workers; build teams, resolve conflicts, and help to create the desired culture.

Problem Solving Strategies for Information Technology ENgineers

Many people shirk from problems because they don’t understand that companies hire employees to solve problems. Glitches, bumps in the road, and stumbling blocks are a part of the job. The ability to use your knowledge to find answers to pressing problems and formulate workable solutions will demonstrate that you can handle – and excel in – your job.

Change Management in ICT Solutions Design & Deployment

Depending on the scope of change, it could affect something as minimal as a single work process or something as significant as the team or department's structure. A solid change management plan ensures a smooth transition through any change.

Emotional Intelligence

Emotional intelligence is generally said to include at least three skills: emotional awareness, or the ability to identify and name one’s own emotions; the ability to harness those emotions and apply them to tasks like thinking and problem solving; and the ability to manage emotions, which includes both regulating one’s own emotions when necessary and helping others to do the same.

Conflict Management

Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting.

High-performance Teamwork

Strong, flexible, and productive teams provide the competitive edge companies need to produce better results. Companies with strong teams have higher quality, lower costs, increased profits, and exceptional customer service. Why? Because these teams are committed to a common goal and each team member is ready to fulfil his or her related responsibilities.

Workplace coaching

Workplace coaching means empowering employees to be the best performers that they can be and setting them up for success in the workplace by providing the tools that they can use to increase their knowledge, improve their skills, and cultivate their willingness to do the job.

Cultural Diversity

Diversity training is designed to facilitate positive intergroup interaction, reduce prejudice and discrimination, and generally teach individuals who are different from others how to work together effectively.

Time Management

Time management is the process of planning and controlling how much time to spend on specific activities. Good time management enables an individual to complete more in a shorter period of time, lowers stress, and leads to career success.

NIL_Lead_Manage_ICT_Teams (pdf)


NIL_Problem_Solving (pdf)


NIL_Change_Management_in_ICT_Solutions (pdf)


NIL_Emotional Intelligence (pdf)


NIL_Conflict_Management (pdf)


NIL_High-Performance_Teamwork (pdf)


NIL_Workplace_Coaching (pdf)


NIL_Cultural_Diversity (pdf)


NIL_Time_Management (pdf)